FAQ
Questions, answered honestly
If we don't know yet, we'll tell you that too.
Trust & safety
How do I verify the worker's identity?
Every worker on sewakarmi has uploaded a real Aadhaar card and confirmed their phone number via OTP. When you tap Contact, we reveal their full name and phone — meet them at home or a public place for the first conversation, and physically check their Aadhaar card before hiring for any full-time role.
What if something goes wrong after I hire?
You can report a profile from the worker's page. After 3 verified reports, the profile is hidden pending review. For property loss or theft, file a police complaint immediately and share the FIR with us via the contact form — we'll cooperate fully with police inquiries.
Is my data safe?
Your phone is the only personal information we keep about you as an employer. We never sell or rent contact data. See our privacy policy for the full breakdown of what we collect and why.
Pricing
What does it cost to use sewakarmi?
For workers: free, forever. For employers: free for the first 3 months. After that, contact unlocks (revealing a worker's phone) will cost ₹49 per unlock or ₹199/month for unlimited unlocks.
Why is it free for workers?
Most Indian platforms charge workers placement fees of one or two months' salary. We refuse to do that. Workers are paid by the families who hire them; sewakarmi is paid by employers, not by workers.
What does Contact Unlock cost?
Free until launch + 3 months. After that, ₹49 per single unlock or ₹199/month for unlimited (subject to anti-scraping limits).
Logistics
How fast can I find someone?
In a tier-1 metro: usually 1–2 days. Tier-2 cities: 3–5 days. Tier-3 / smaller towns: a week or longer; supply is still building. Empty results in your area? Drop your number into our waitlist and we'll WhatsApp you the moment a worker registers.
What if I'm in a small town?
We're rolling out city by city. If you don't see workers near your pincode, the platform will offer to add you to a waitlist. We seed new cities by visiting kirana stores with QR posters — see our about page for the rollout plan.
Can I hire for one-time work?
Yes. Plumbers, electricians, painters, masons, beauticians, tutors, and event helpers are typically hired per visit or per day, not full-time. Their rates and availability are listed.
Privacy
Why do you ask for Aadhaar?
It's the simplest way to verify a worker's name and city in India. We do NOT store the 12-digit Aadhaar number. We do NOT store your full date of birth — only the year. We do NOT store your full address — only city, state, and pincode.
Do you store my Aadhaar number?
No. The image of your Aadhaar card is held in memory only long enough to extract your name, gender, year of birth, city, and pincode — about one second. The image itself is never written to disk and is discarded immediately after.
How do I delete my account?
Go to /me/delete on the site. Type DELETE to confirm. Your profile is hidden from search instantly and all your data is purged from our database within 30 days. This satisfies your DPDP Act 2023 right to erasure.
Can I download my data?
Yes — visit /api/me/export while logged in. You'll get a JSON file with everything we hold about you. This satisfies your DPDP Act 2023 right to access.
For workers
How do I edit my profile?
We're shipping the profile editor in the next release. For now, contact us if you need to change your name, role, or pincode.
Can I be on the platform in more than one city?
Right now you have one profile tied to one pincode. Multi-city profiles are on the roadmap.
Will employers know my full address?
No. We only show your area name (e.g. "Model Town") to employers — never your house number or street.
Didn't find your question? Email or write to us via our contact page.